Additional information Additional information Troubleshooting ! If you think that there is something wrong with this unit, access the Pioneer DJ support site and check [FAQ]. pioneerdj.com/support/ Some problems occur due to the connected components. If the problem cannot be resolved after checking the connected components, contact the service center or your dealer for repairs. ! The player may not operate properly due to static electricity or other external influences. In such cases, normal operation may become possible if you turn the power off and then back on. Problem Check Remedy The unit does not turn on. Is the [u] switch of the power on the rear panel of Turn on the [u] switch. the unit on? Is the included AC adapter properly connected? Connect the included AC adapter correctly. The unit is not recognized. Is the included USB cable properly connected? Connect the included USB cable properly. Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using the included USB cable. Is the driver software properly set? Set the driver software properly. (Page 3 1) Is your computer recognizing the unit? Windows: Check if the firmware version of this unit is displayed on the [About] tab of [DDJ-1000 Settings Utility]. (page 2 8) Mac: Check if the firmware version of this unit is displayed on the [About] tab of [DDJ-1000 driver version display utility]. (page 2 8) Are other applications running? Quit the other applications including screen savers and resident software. (When quitting antivirus security software, before doing so, disable the Internet connection to ensure the security of your computer.) Are USB devices other than this unit connected? Remove external hard disks and the keyboard (for some models), etc. to check the status with only the built-in hard disc. — If your computer has more than one USB terminal, check using a different USB terminal. Are multiple ASIO drivers for units other than this unit installed on the computer? Uninstall unnecessary ASIO drivers. For details on how to uninstall ASIO drivers, check with the manufacturer of the respective ASIO driver. Is the sound setting on the computer set properly? Mac: Disconnect the USB cable connecting the unit and the computer, launch [Audio MIDI Setup] (the utility software for macOS or OS X), and the [MIDI Window] or [MIDI studio] will be displayed. Select the [DDJ-1000] icon, and click [Remove Device]. (The [USB MIDI Device] icon may be displayed instead of the [DDJ-1000] icon. In that case, select [USB MIDI Device].) If this unit is connected to the computer using the USB cable again, the [DDJ-1000] icon will appear. Sound is not output, or sound is too small. Are the [TRIM] control, the channel fader, the cross fader, the [USB A, PHONO/LINE, USB B] selector switch (or the [USB A, LINE, USB B] selector switch), the [LINE/PHONO] switch and the [MASTER LEVEL] control set to the proper positions? Set the [TRIM] control, the channel fader, the cross fader, the [USB A, PHONO/ LINE, USB B] selector switch (or the [USB A, LINE, USB B] selector switch), the [LINE/PHONO] switch and the [MASTER LEVEL] control to the proper positions. Are the connected powered speakers, etc., properly set? Properly set the external input selection, volume, etc., on the powered speakers, etc. Are the connection cables properly connected? Connect the connection cables properly. Are the terminals and plugs dirty? Clean the terminals and plugs before connecting them to the unit. Is the driver software properly set? Set the driver software properly. (Page 3 1) Sound is distorted. Is the [MASTER LEVEL] control set to the proper position? Adjust the [MASTER LEVEL] control to confirm that the master level indicator lights up in orange at the highest volume. Is the [TRIM] control set to the proper position? Adjust the [TRIM] control so that the channel level indicator lights up in orange at the peak level. Is the [LINE/PHONO] switch set to the proper position? Set the [LINE/PHONO] switch to the proper position. Sound is interrupted when the DJ software is used. Is the buffer size (latency) value appropriate? On a Windows operating system, use the setting utility to set an appropriate buffer size value. (page 28) On a Macintosh, set the appropriate buffer size (latency) value for the DJ software. Cannot output the microphone sound. Are the [OFF, ON, TALK OVER] selector switches Set the [OFF, ON, TALK OVER] selector switches to the proper position. set to the proper position? Cannot output the sound of the external device. Is the [USB A, PHONO/LINE, USB B] selector switch (or the [USB A, LINE, USB B] selector switch) set to the proper position? Set the [USB A, PHONO/LINE, USB B] selector switch (or the [USB A, LINE, USB B] selector switch) to the proper position. Sound is interrupted when the ASIO driver is set. Has the ASIO driver been set with rekordbox running? Set the ASIO driver before launching rekordbox. (page 28) En 29
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